DEPOSITS
For services requiring a specialist stylist or products not in stock a 50% NON-REFUNDABLE deposit will be required before booking. Usually this is taken upon the conclusion of a complimentary consultation.These services are including but not limited to extensions, colour braiding, keratin services, colour correction or perming.
PAYMENTS
The balance of all hair service must be paid for on the day of the appointment. We accept EFTPOS, credit card, bank deposit, cash and Zip pay.
Zip pay has a minimum spend of $100 and is not available for any non refundable deposits.
Zip pay is not available for gift cards.
COVID
All our staff have comprehensive training in infection control. In order for us to successfully sanitise the salon we ask that you follow your stylists instructions at all times. We ask that you are patient while we sanitise each area and minimise unnecessary contact.
We ask that if you have been in contact with any know or suspected cases, you avoid the salon. We also ask during these times that you attend the appointment by yourself as we are limited to how many people we can have in salon.
DISCLAIMER OF SERVICES
When attending your appointment at Sass you will have a highly trained staff member assist you with your hair goals and needs. To provide the best possible service it is important to have true and correct information so we can make informed choices about the best course of action for your hair and overall health.
By reading this you acknowledge that you have given the stylist all of the information required and have been honest in disclosing what previous treatments have been performed on your hair either in a professional setting or at home. You understand if not all of the information has been disclosed or incorrectly disclosed the the end result may be unsatisfactory. Failure to follow the advice will also void our guarantee.
CANCELLATIONS
We value your time and ours. Please remember when booking an appointment no other client may have that appointment as it is now yours. We have also allocated a highly qualified paid professional to take care of you for the time you have booked.
Unfortunately some appointments are cancelled with little or no notice. Our business is appointment based and any appointment cancelled at late notice causes an inconvenience to other clients and a loss of revenue to the salon.
We understand "real life" things arise. Unfortunately the salon still bears the full cost. Out of respect to the salon and our other clients 24 hours notice is required for any change or cancellation of an appointment (please remember some appointments are double appointments like a colour and blow dry).
